This is an informational English translation. The Turkish version is the legally binding text; in case of any discrepancy, the Turkish text prevails. Read the Turkish original.

Account Deletion

Deleting your account from inside the app

You can permanently delete your AppointStart account at any time, from inside the product, without writing to us.

Business account (web panel): Settings → Account → "Permanently delete account". You confirm by re-entering your password.

Business account (Android app): Settings → Account → "Permanently delete account". You confirm by re-entering your password.

Consumer account (web): Customer portal (/consumer) → the "Delete my account" card at the bottom of the page.

Deletion is applied immediately and cannot be undone; there is no waiting period.

One condition first: an active paid subscription

If you have an active paid subscription managed through Lemon Squeezy or Google Play, it must be cancelled before the account can be deleted — otherwise a deleted account would keep being charged. The app points you to the cancellation step. Cancellation does not end access before the end of the period already paid for (see Cancellation, Refunds and Withdrawal).

What is deleted

The email address, name and password verifier of the owner account and of any staff accounts — sessions end immediately and the account can never sign in again.

The business name, address, location, logo, WhatsApp and email (SMTP) connection credentials.

Identity/business documents submitted for owner verification.

The customer name and phone number in appointment records (the record is anonymised; see below).

Staff names.

The business is removed from the marketplace listing.

What is kept, and why

Payment and invoice records — 10 years. Turkish Tax Procedure Law (VUK) art. 253 requires books and records to be retained. These records describe payments that were made, not your account.

Anonymised appointment records. The date, service and outcome of an appointment remain for statistics and statutory retention; every field that identifies a person is replaced with "(silinmis kullanici)". The same rule applies when a consumer deletes their account.

The privacy event log. The deletion itself is recorded, together with the records it anonymised — this is the only way to demonstrate that the deletion took place.

Retention periods and their legal bases are in section 5 of the Privacy Policy.

If you cannot sign in

If you have lost your password, reset it first with "Forgot my password", then delete from inside the app. If that is not possible either, send an email titled "account deletion" from the address registered to the account to info@appointstart.com; after verifying your identity we apply the deletion with the same scope and notify you.

Requesting deletion of specific data without closing your account

You can ask us to delete specific data while keeping your account. This is your right to erasure under KVKK art. 11 (and, if you are in the European Union, GDPR art. 17); it is separate from account deletion — your account stays open and you keep using it.

What you can do inside the app today: in a business account, removing the WhatsApp or email (SMTP) connection under Settings deletes that connection's credentials (access token, SMTP username and password) immediately. Removing a staff member deactivates the record; it does not delete the name. Beyond that there is no button for partial deletion in either the business or the consumer account; requests are taken by email and applied by us.

What you can ask for (examples). Business account: deletion of specific appointment records (for instance when a customer of yours asks for their record to be removed), the name of a staff member you deactivated, the business logo, address or location. Consumer account: your phone number, your name and phone number in the records of your appointment history, a review you wrote, your identity verification result and Sumsub applicant id. Withdrawing the explicit consent you gave for an appointment record in a health-related category (aesthetics, dental, physiotherapy, psychology), in which case that record is deleted (Privacy Policy section 2).

How to request. Write: from the email address registered to your account, send an email titled "data deletion request" to info@appointstart.com. State: which account (business name, or the email of your consumer account) and which data you want deleted; for appointment records the date and service name are enough. We do not ask for a document or an ID number.

Verification: a request sent from your registered email address is treated as yours. A request from any other address is confirmed by writing to your registered address first; nothing is deleted until that confirmation arrives.

Deadline and outcome: under KVKK art. 13 we complete your request within 30 days at the latest, free of charge, and reply on the same email thread with what was deleted, why anything was kept, and the reasons for any part of the request that was declined.

What cannot be deleted while the account stays open: the data that makes up the account itself — email address and password; deleting those is account deletion, described above. Payment and invoice records (VUK art. 253, 10 years), which are kept even after account deletion. The request itself: a deletion request is written to the privacy event log together with the records it affected, which is the only way to demonstrate it was carried out.

If you are a customer of a business: if you booked with a business and a reminder reached you in that business's name, your name and phone number are that business's record — the business is the data controller and AppointStart is the processor acting on its behalf. You can send your deletion request directly to the business. If you write to us, we forward your request to the business and delete the record on its instruction. A deletion request the business sends us is applied within the deadline above and written to the privacy event log.